Hello! I’m Dean 👋 I live and work remotely in Spain (Seville), and I’m originally from Bristol in the UK.
I’m Head of Success at WP Buffs and my focus is on making sure our clients and partners get the most out of working with our team. I work directly with our clients and partners and I tackle big internal company challenges around customer happiness, customer success, company churn, and account/MRR growth. More recently, I began working on strategic partnerships at WP Buffs.
I’ve learned a ton working in Customer Success and this is my place to share that knowledge with anyone who owns an MRR Business or works in one.
I also write about my own successes, challenges, and experiences working in Customer Success, Leadership & remote work. 🙂
Where to find me.
- WordCamp EU: Serbia 2018
- WordCamp Valencia: 2018
- WordCamp US: Nashville 2018
- WordCamp London: 2019
- WordCamp US: St Louis 2019
- WordCamp EU: Berlin: 2019
- The WPMRR 2020 Virtual Summit
- The WPMRR Virtual Summit: Accepting and Reducing Churn in MRR
- Scaling your MRR – A conversation with Dean Burton and Jan Koch