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Dean Burton

  • Customer Success, Churn & MRR
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Hello!

I’m Dean.

I write about Customer Success & Customer Success Leadership/operations, as well as the topic of Churn for WordPress MRR Businesses.

Learn more about me

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Customer Success, Churn & MRR

You’ll find content around the topics of Customer Success, Customer Success Leadership, Churn Reduction & the MRR business model, I share strategies and actionable steps you can take to reduce churn in your MRR business and increase your revenue.


WHAT’S MRR?

MRR is Monthly Recurring Revenue. It’s a business model usually founded on a subscription or SaaS product that customers pay you for monthly. I share content that aims to help you keep your customers and grow your MRR business. 🤑

Learn about mrr >

MRR churn

If you’re working in an MRR business model, churn should be top of your agenda to tackle. I want to share content around what it looks like to manage churn in an MRR business model and help you with actionable steps to reduce your churn. 🤓

Learn about churn >

Customer success

Learning what success means for your clients in a subscription business model is just one step to tackling company churn. I share my thoughts on Customer Success, Leadership, what it’s like working in CS, and strategies to improve Operations & Processes. 💪

Learn about success >

Customer Success, Leadership & Operations, and Churn Reduction in SaaS.


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Increase your retention rate by introducing a Customer Success team: For small agencies and consultants

June 30, 2022

Business Process Management: A Review of the Basics

June 22, 2022

Build a Customer Success Dashboard (without Coding)

March 29, 2022
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Automating your customer retention

September 9, 2021

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Dean Burton

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