• Skip to primary navigation
  • Skip to main content
Dean Burton

Dean Burton

  • Customer Success, Churn & MRR
  • About Dean
  • Show Search
Hide Search

Hello!

I’m Dean.

I write about Customer Success & Customer Success Leadership/operations, as well as the topic of Churn for WordPress MRR Businesses.

Learn more about me

Or keep scrolling for the content!

Customer Success, Churn & MRR

You’ll find content around the topics of Customer Success, Customer Success Leadership, Churn Reduction & the MRR business model, I share strategies and actionable steps you can take to reduce churn in your MRR business and increase your revenue.


WHAT’S MRR?

MRR is Monthly Recurring Revenue. It’s a business model usually founded on a subscription or SaaS product that customers pay you for monthly. I share content that aims to help you keep your customers and grow your MRR business. 🤑

Learn about mrr >

MRR churn

If you’re working in an MRR business model, churn should be top of your agenda to tackle. I want to share content around what it looks like to manage churn in an MRR business model and help you with actionable steps to reduce your churn. 🤓

Learn about churn >

Customer success

Learning what success means for your clients in a subscription business model is just one step to tackling company churn. I share my thoughts on Customer Success, Leadership, what it’s like working in CS, and strategies to improve Operations & Processes. 💪

Learn about success >

Customer Success, Leadership, Operations, and Churn Reduction in SaaS.


Black and white image of a home office desk set up

Work From Home Essentials

November 17, 2022
person using laptop black and white photo

Introducing the MRR model into your business

November 16, 2022
Man and a woman high five in an office (black and white image)

Increase your retention rate by introducing a Customer Success team: For small agencies and consultants

June 30, 2022

Business Process Management: A Review of the Basics

June 22, 2022

Instagram Twitter

Dean Burton

Copyright © 2023 . Built on Genesis . Privacy