Hello!
I’m Dean.
I write about Customer Success & Customer Success Leadership/operations, as well as the topic of Churn for WordPress MRR Businesses.
Or keep scrolling for the content!
Customer Success, Churn & MRR
You’ll find content around the topics of Customer Success, Customer Success Leadership, Churn Reduction & the MRR business model, I share strategies and actionable steps you can take to reduce churn in your MRR business and increase your revenue.
WHAT’S MRR?
MRR is Monthly Recurring Revenue. It’s a business model usually founded on a subscription or SaaS product that customers pay you for monthly. I share content that aims to help you keep your customers and grow your MRR business. 🤑
MRR churn
If you’re working in an MRR business model, churn should be top of your agenda to tackle. I want to share content around what it looks like to manage churn in an MRR business model and help you with actionable steps to reduce your churn. 🤓
Customer success
Learning what success means for your clients in a subscription business model is just one step to tackling company churn. I share my thoughts on Customer Success, Leadership, what it’s like working in CS, and strategies to improve Operations & Processes. 💪
