With so much to handle when you’re running an agency or working as a consultant, Customer Success is probably not top of mind when you’re working day to day in your business. Customer Success is still a fairly new concept and best practices are being revised and introduced all of the time. On top of […]
Business
Business Process Management: A Review of the Basics
Guest Post Business process management, or BPM, is an effective solution that takes a look at your workflow and procedures in place, then automates and optimizes them in order to shorten production and delivery times, increase client satisfaction and revenue, and help your team members work more harmoniously. If you’re considering a BPM solution for […]
Automating your customer retention
Today I want to share a bit about how we can use automation for some of the tasks that we tackle in Customer Success and how we can use automation for customer retention. As customer success people, our role is to not confuse our customers and to make sure that they have a smooth experience […]
8 ways you can support your clients through the pandemic (+ how you can continue growing your MRR)
A global pandemic is pretty tough for a lot of businesses to pull through. With entire countries coming to a standstill and forcing brick-and-mortar businesses to close their doors for long periods of time, many companies turn to their online presence and start wondering what more they can do to keep themselves afloat. This opens […]
Live Panel Discussion: Scaling your MRR (VIDEO)
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