This talk can also be read as a blog post here. Post featured image credit
If your process for handling customer failed payments in your MRR business is flawed, or worse, you don’t have a process for this at all, you’re leaving money on the table! Failed payments are a top contributor to company churn and it’s totally preventable. We’re going to take a look at some reasons for failed […]
What’s the difference between user churn and revenue churn and why should you care? We’re going to look at the differences between user churn and revenue churn and how to track this data.