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Dean Burton

Dean Burton

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Which Metrics Should You Track In Your MRR Business?

Dean Burton

Black and white image of a heart displayed using numbers

When you start to scale up your MRR business, you’ll want to start tracking more metrics and get your hands on more data about your business to help you scale up even more. However, if you’re still a relatively small business, a start-up or you’ve just launched your MRR WordPress business there are just a […]

Increase your retention rate by introducing a Customer Success team: For small agencies and consultants

Dean Burton

Man and a woman high five in an office (black and white image)

With so much to handle when you’re running an agency or working as a consultant, Customer Success is probably not top of mind when you’re working day to day in your business. Customer Success is still a fairly new concept and best practices are being revised and introduced all of the time. On top of […]

Build a Customer Success Dashboard (without Coding)

Dean Burton

Guest Post Measuring Customer Success key metrics is an important requirement for establishing a Customer Success function in your business. The best way to keep track of Customer Success metrics is to build a dashboard. In the following, we’ll take a look at how to build a Customer Success Dashboard and see your data without […]

Automating your customer retention

Dean Burton

Black and white image of a car being built in a factory

Today I want to share a bit about how we can use automation for some of the tasks that we tackle in Customer Success and how we can use automation for customer retention.  As customer success people, our role is to not confuse our customers and to make sure that they have a smooth experience […]

8 ways you can support your clients through the pandemic (+ how you can continue growing your MRR)

Dean Burton

Black and white map of COVID

A global pandemic is pretty tough for a lot of businesses to pull through. With entire countries coming to a standstill and forcing brick-and-mortar businesses to close their doors for long periods of time, many companies turn to their online presence and start wondering what more they can do to keep themselves afloat. This opens […]

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