Today I want to share a bit about how we can use automation for some of the tasks that we tackle in Customer Success and how we can use automation for customer retention. As customer success people, our role is to not confuse our customers and to make sure that they have a smooth experience […]
Customer Success
Explore some of the best Customer Success resources on the web (2021)
As Customer Success Professionals, we must keep on top of the latest CS trends and ways of working to ensure we’re working as efficiently as possible. That means relying on experts in the field and leaning on resources from around the web. I’ve gathered up some of the best resources out there right now so […]
How CSM’s can increase MRR by utilizing an affiliate program
An affiliate program is a great way to allow your current customers a way to refer people they know to your business. This post won’t walk you through how to set up an affiliate program, I recommend checking out this post if you’re looking for an affiliate plugin recommendation. Here, I’m going to focus on […]
When do you need to create a Customer Success team?
Customer Success isn’t Customer Support. So, although you may be providing a service and supporting your clients with issues and challenges while they’re using your product or service, that’s different from the objectives of Customer Success. A support team will work reactively and support clients through product and service-related problems and challenges. This might be […]
Webinar Key takeaways | “Building Your 100-day Customer Success Leadership Plan”
Date: Thursday 21st January Emelia D’Anzica – Founder, Growth Molecules hosted by ClientSuccess About ClientSuccess ClientSuccess is a Customer Success platform, built to drive customer retention and growth across your entire company. It’s known (based on reviews) as the easiest to use and implement CS system you can find Leader on G2 2019 & 2018: […]