When you start to scale up your MRR business, you’ll want to start tracking more metrics and get your hands on more data about your business to help you scale up even more. However, if you’re still a relatively small business, a start-up or you’ve just launched your MRR WordPress business there are just a […]
Customer Success
Increase your retention rate by introducing a Customer Success team: For small agencies and consultants
With so much to handle when you’re running an agency or working as a consultant, Customer Success is probably not top of mind when you’re working day to day in your business. Customer Success is still a fairly new concept and best practices are being revised and introduced all of the time. On top of […]
Build a Customer Success Dashboard (without Coding)
Guest Post Measuring Customer Success key metrics is an important requirement for establishing a Customer Success function in your business. The best way to keep track of Customer Success metrics is to build a dashboard. In the following, we’ll take a look at how to build a Customer Success Dashboard and see your data without […]
Automating your customer retention
Today I want to share a bit about how we can use automation for some of the tasks that we tackle in Customer Success and how we can use automation for customer retention. As customer success people, our role is to not confuse our customers and to make sure that they have a smooth experience […]
Explore some of the best Customer Success resources on the web (2021)
As Customer Success Professionals, we must keep on top of the latest CS trends and ways of working to ensure we’re working as efficiently as possible. That means relying on experts in the field and leaning on resources from around the web. I’ve gathered up some of the best resources out there right now so […]