The model of Monthly Recurring Revenue allows your business to predict regular income from your customers, either by selling packages of your service via a tier system, usage-based, or calculated on per-user bases. If you need some revenue up-front, you can focus on yearly packages instead of monthly ones. Why Introduce Monthly Recurring Revenue? Selling […]
Increase your retention rate by introducing a Customer Success team: For small agencies and consultants
With so much to handle when you’re running an agency or working as a consultant, Customer Success is probably not top of mind when you’re working day to day in your business. Customer Success is still a fairly new concept and best practices are being revised and introduced all of the time. On top of […]
Business Process Management: A Review of the Basics
Guest Post Business process management, or BPM, is an effective solution that takes a look at your workflow and procedures in place, then automates and optimizes them in order to shorten production and delivery times, increase client satisfaction and revenue, and help your team members work more harmoniously. If you’re considering a BPM solution for […]
Build a Customer Success Dashboard (without Coding)
Guest Post Measuring Customer Success key metrics is an important requirement for establishing a Customer Success function in your business. The best way to keep track of Customer Success metrics is to build a dashboard. In the following, we’ll take a look at how to build a Customer Success Dashboard and see your data without […]
Automating your customer retention
Today I want to share a bit about how we can use automation for some of the tasks that we tackle in Customer Success and how we can use automation for customer retention. As customer success people, our role is to not confuse our customers and to make sure that they have a smooth experience […]
Explore some of the best Customer Success resources on the web (2021)
As Customer Success Professionals, we must keep on top of the latest CS trends and ways of working to ensure we’re working as efficiently as possible. That means relying on experts in the field and leaning on resources from around the web. I’ve gathered up some of the best resources out there right now so […]
How CSM’s can increase MRR by utilizing an affiliate program
An affiliate program is a great way to allow your current customers a way to refer people they know to your business. This post won’t walk you through how to set up an affiliate program, I recommend checking out this post if you’re looking for an affiliate plugin recommendation. Here, I’m going to focus on […]
When do you need to create a Customer Success team?
Customer Success isn’t Customer Support. So, although you may be providing a service and supporting your clients with issues and challenges while they’re using your product or service, that’s different from the objectives of Customer Success. A support team will work reactively and support clients through product and service-related problems and challenges. This might be […]
Webinar Key takeaways | “Building Your 100-day Customer Success Leadership Plan”
Date: Thursday 21st January Emelia D’Anzica – Founder, Growth Molecules hosted by ClientSuccess About ClientSuccess ClientSuccess is a Customer Success platform, built to drive customer retention and growth across your entire company. It’s known (based on reviews) as the easiest to use and implement CS system you can find Leader on G2 2019 & 2018: […]
8 ways you can support your clients through the pandemic (+ how you can continue growing your MRR)
A global pandemic is pretty tough for a lot of businesses to pull through. With entire countries coming to a standstill and forcing brick-and-mortar businesses to close their doors for long periods of time, many companies turn to their online presence and start wondering what more they can do to keep themselves afloat. This opens […]